Can I find my customer’s name on my bank statements?
On your bank statement, you will see a single total amount listed under the name “Bancontact Company” after each working day. The details for each customer or transaction are not immediately visible there. Would you still like to view the details for each transaction or customer? You can do this easily via the Bancontact Pro portal. Here’s how it works.
Other FAQs
- Bancontact Pro solution
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My Bancontact Pro payouts
- Can I find my customer’s name on my bank statements?
- Can I have an integration with my accounting system or other administrative systems via grouped payments?
- Grouped payments
- I have a question about my transactions. Where can I find more information?
- I have received an e-mail asking me to update my company details. Why?
- Managing my Bancontact Pro account
- Bancontact Pro solutions for professionals
- Request a Bancontact Pro contract
- Get started with the Bancontact Pro portal
- My Bancontact Pro invoices
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Operating fee
- Does the operation fee still apply when no transaction has been made?
- My VAT number has changed. Why am I being charged an operating fee again?
- What if I, as the Bancontact Pro Merchant, disagree with the operating fee?
- What is included in the yearly invoiced operating fee of 18 €?
- Will I be refunded the remaining operating fee if I cancel my Bancontact Pro contract?
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Bancontact Pro payment app
- Is there an app for professionals?
- Are my payments secure with Bancontact Pro?
- Can I add a message to payments received via the Bancontact Pro app?
- Can I also accept payments via a sticker using the Bancontact Pro payment app?
- Do I use the same credentials to log in to the Bancontact Pro portal and the Bancontact Pro payment app?