I can’t manage to install the app. What are the possible causes?
Possible causes are:
- Not all smartphones, tablets and operating systems are supported.
- If your smartphone or tablet is set to 'developer mode' or 'USB Debugging', the app cannot be installed. Switch off 'developer mode' and 'USB Debugging' and try again.
- If your smartphone is 'jailbroken' (Apple) or has been in the past, the app cannot be installed.
- If the operating system is an Android variant (also called a 'custom ROM'), such as LineageOS or Pixel Experience, then the Bancontact Pay app cannot be installed for security reasons.
Is the problem still there? Please get in touch via support@bancontact.com and describe the problem in detail so that we can help you better.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app.
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
- Can I link more than one Bancontact card to the app?
- Making payments
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Privacy and security
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- I want to log in to the app, but I've changed my phone number or email address.
- What personal data is contained in the app?
- Why does the app want to send me messages?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- How can I subscribe to the Bancontact Pay newsletter?
- I can’t manage to install the app. What are the possible causes?
- I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?